499dat Privacy Policy

Registration and Identity Data

When you create a 499dat account, we collect the information you provide at registration. This includes your full name, date of birth, email address, mobile phone number (used for bKash, Nagad, or Rocket account association), and the username you select. At the KYC verification stage, we may also collect a copy of your National ID Card (NID), passport, or another government-issued identity document, along with a selfie or proof-of-address document where required.

Financial and Transaction Data

499dat records all financial transactions made through the platform. This includes deposit amounts, withdrawal requests, payment method identifiers (such as bKash mobile numbers or bank account references), transaction timestamps, transaction statuses, and bonus claim history. We do not store full payment card numbers or MFS PIN codes — payment authentication is handled by the relevant payment provider.

Gaming and Betting Activity Data

We maintain records of your activity on the 499dat platform, including games played, bets placed (including stake amounts, odds, and outcomes), session durations, game history, and responsible gaming tool usage (such as deposit limit settings and self-exclusion requests). This data is used to deliver the service, resolve disputes, detect fraud, and fulfil our responsible gaming obligations.

Technical and Device Data

When you access 499dat, our servers automatically collect certain technical information. This includes your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited on the site, and the timestamps of those visits. This data is used for security monitoring, fraud prevention, platform optimisation, and analytics. It does not, in isolation, identify you personally, but may be combined with account data when required for security investigations.

Support and Communication Data

If you contact 499dat support, we retain records of that communication, including the content of messages sent and received, the date and time of contact, and the nature of the query or complaint. These records allow us to provide consistent, high-quality support and to maintain an accurate history of any disputes or account actions taken.

Account Creation and Service Delivery

Your registration data is used to create and maintain your 499dat account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and deliver the full range of casino and sports betting services available on the platform. Without this data, we cannot provide the service.

Fraud Prevention and Platform Security

499dat uses identity, financial, technical, and gaming activity data to detect and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other forms of prohibited conduct. Our security systems analyse behavioural patterns and flag anomalies for review by our compliance team. This processing is essential to maintaining a safe and fair platform for all players.

Responsible Gaming Compliance

We use gaming activity and account data to monitor player behaviour for signs of problem gambling. This includes tracking deposit frequency, session lengths, and loss patterns. Where our systems or support team identify concerning patterns, we may contact you to discuss available responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion. This processing is in the interest of player welfare and reflects our commitment to responsible gaming.

Marketing and Promotions

With your consent, 499dat may use your contact details to send you information about promotions, bonuses, new games, and seasonal offers relevant to the Bangladesh market — such as Eid specials, Pohela Boishakh offers, and BPL cricket betting promotions. You may withdraw your consent to marketing communications at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Analytics and Platform Improvement

Aggregated and anonymised technical and gaming data is used by 499dat to understand how players interact with the platform, identify popular games and features, diagnose technical issues, and make informed decisions about platform improvements. Where data is fully anonymised it no longer constitutes personal data and is not subject to this policy.

Legal and Regulatory Obligations

499dat may be required to process and retain certain categories of personal data to comply with applicable legal obligations, including record-keeping requirements, responses to lawful requests from authorities, and enforcement of our Terms & Conditions. Data processed for this purpose is retained for the period required by the relevant obligation and then securely deleted.

Payment Service Providers

To process deposits and withdrawals, 499dat shares relevant transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the data necessary to process the specific transaction and are subject to their own privacy and security obligations.

Game Content and Technology Providers

499dat partners with third-party game studios and platform technology providers — including Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, and Ezugi — to deliver casino games and live dealer experiences. These providers may process limited session and wagering data for the purpose of delivering game content, calculating results, and providing their own analytics. Game studios are contractually prohibited from using player data for any purpose beyond service delivery.

Fraud Prevention and Security Partners

499dat may share IP addresses, device fingerprints, and transaction patterns with specialist fraud detection services that help us identify multi-accounting, payment fraud, and other prohibited activity. These partners process data solely on our behalf and under our instruction.

Legal and Regulatory Authorities

499dat may disclose personal data to law enforcement agencies, regulators, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of 499dat, our players, or the public. We will notify affected users of such disclosures where we are legally permitted to do so.

Essential Cookies

These cookies are strictly necessary for the 499dat platform to function. They maintain your login session, remember your language and display preferences, and enable core security features such as CSRF protection. You cannot opt out of essential cookies without disabling the platform entirely.

Analytics Cookies

499dat uses analytics cookies to understand how players navigate the platform, which pages are most visited, and how users arrive at the site. This data is aggregated and used to improve platform design and content. Analytics cookies do not identify you personally by name.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect the functionality of the 499dat platform, including your ability to maintain a logged-in session. Refer to your browser's help documentation for guidance on managing cookie settings.

SSL Encryption

All data transmitted between your device and the 499dat platform is protected using industry-standard SSL (Secure Sockets Layer) encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.

Secure Data Storage

Personal data held by 499dat is stored on secure servers with access restricted to authorised personnel only. Sensitive data such as identity document copies and payment references are stored in encrypted form. Access logs are maintained and reviewed regularly to detect any unauthorised access attempts.

Account Security

499dat encourages all players to use a strong, unique password for their account and to enable any available two-factor authentication (2FA) options. You are responsible for keeping your login credentials confidential. If you suspect that your account has been accessed without your authorisation, contact 499dat support immediately. Do not share your password with any third party, including anyone claiming to represent 499dat — our staff will never ask for your password.

Active Account Data

While your 499dat account is active, we retain all account, transaction, and gaming activity data associated with it. This data is necessary to provide the service, manage your account, and comply with our responsible gaming and fraud prevention obligations.

Data After Account Closure

Following the closure of a 499dat account — whether initiated by you or by 499dat — we retain personal data for a minimum period as required by applicable record-keeping obligations. Identity documents and transaction records are typically retained for a period of five years following account closure to satisfy anti-money laundering and financial record-keeping requirements. After the applicable retention period has expired, data is securely deleted or anonymised.

Deletion Requests

You may request the deletion of your personal data by contacting 499dat support. We will assess your request and respond within a reasonable timeframe. Please note that we may be unable to delete certain categories of data where retention is required by law or where the data is necessary to resolve an outstanding dispute or enforce our Terms & Conditions. We will explain any such limitations clearly when responding to your request.

Right of Access

You have the right to request a copy of the personal data that 499dat holds about you. We will provide this information in a clear, structured format within a reasonable timeframe following receipt of a valid request.

Right to Rectification

If any personal data held by 499dat is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through your account settings. For changes to identity documents or other sensitive data, please contact support.

Right to Erasure

You may request that 499dat delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. As noted above, some data may be retained to comply with legal obligations even following an erasure request.

Right to Restrict Processing

In certain circumstances — for example, while a dispute regarding data accuracy is being resolved — you may request that 499dat restrict the processing of your personal data. During a restriction period, we will store the data but not actively use it except where necessary for legal proceedings or to protect the rights of another person.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing carried out on the basis of our legitimate interests, though we may be able to demonstrate compelling grounds to continue that processing in certain circumstances.

Contact Details

You may reach the 499dat privacy and support team at the following address — provided as plain text only:

[email protected]

Please include "Privacy Enquiry" in the subject line of your message, along with your registered account username (if applicable), to help us locate your records and respond efficiently. Do not include your password or full payment details in any correspondence.